Saturday, March 11, 2006

Effective electronic communication requires a human touch

The finest set of recommendations will be rejected if the form in which they are received is seen as hostile or belligerent. I recently received a copy of an unsolicited report sent to a firm that seemed unimpressed with the writer's efforts. The reasons why are instructive to us all.

Good reminder to not forget the human element in human communications. Pick up the phone every once in a while instead of just IM or email and you'll be surprised by the results. Also, if you build human trust in non-electronic means first, it makes understanding nuances in electronic communications easier.

Along the same lines, check out The Art of Schmoozing for some tips on how to build human trust. Hint: it requires human interaction.

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